Return Policy
Thank you for shopping with us! We take pride in the quality of our products and hope that you love your purchase. Please take a moment to review our return policy below:
1. General Policy:
All sales are final. We do not accept returns or exchanges unless you receive an incorrect item or a damaged/broken item.
2. Incorrect Items:
If you receive an item that is not what you ordered, please contact us within [3 Working Days] days of receipt. We will require you to provide proof of purchase and photos of the incorrect item. Upon verification, we will arrange for the correct item to be sent to you at no additional cost.
3. Damaged or Broken Items:
If your item arrives damaged or broken, please notify us immediately within [1 Working Day] days of receipt by providing photos of the damage along with your order details. We will assess the situation and, depending on the circumstances, may offer a replacement or a store credit.
4. Conditions for Returns:
To be eligible for a return under the circumstances mentioned, items must be unused, in their original packaging, and accompanied by proof of purchase.
5. Contact Us:
To initiate a return or report an issue with your order, please contact our customer service team at Info@mtjry.store Include your order number and a description of the issue for assistance.
6. Shipping Costs:
All shipping costs for returns or exchanges will be covered by us only in the case of incorrect, damaged, or defective items. In all other cases, shipping fees are non-refundable.
7. Future Policy Changes:
We reserve the right to update or modify this return policy at any time. Customers are encouraged to review our policy regularly for any changes.